Unit One - General

Travel Industry Careers, Phonetic Alphabet, Airline Terminology, Airline Abbreviations, Twenty Four Hour Clock, Travel Industry Organisations, Special Handling, Airline Two Letter Codes, IATA Airport & City Codes.

Unit Two - Cabin Crew Member

Aviation Authorities, Cabin Crew Duties and Responsibilities, Cabin Safety Equipment, In-Flight Service, Passenger Handling Procedures, In Flight Medical Care, Basic Flight Theory, Survival Training, In-Flight Fire, Cabin Decompression, Food Hygiene & Time Zones.

Unit Three - Passenger Service Agent

Check-In and Boarding Procedures, Security Regulations, Passenger Handling, Passport & Visa Checks, European Regulations on denied boarding, cancellation or long delays. KLM's computerised check-in  system CODECO.

Unit Four - Basic IATA Ticketing

IATA World Geography, IATA Ticketing. 

Unit Five - Travel Agent

The role of a Travel Agent, Travel Agency Guides and Gazetteers, Resort/Country Knowledge, Selling Package Holidays, selling Insurance, Cruising, Utilising Travel Trade Tools, Consolidator Fares & Systems.

Unit Six - Reservation Sales Agent

Unit Seven - Interview Preparation

Curriculum Vitae Preparation, Letter of Application, Guideline to completing Application Forms, Communication Skills, Group Interview, Individual Interview, Foreign Currency Conversion Exercises, Mock Examination Papers, Team Building Activities.

Unit Eight - Overseas Rep

Different types of Tour Operators, Basic Qualifications, Different categories of Reps, Duties and Responsibilities, Welcome Meetings, Resort Knowledge and Location, World Geography, A day in the life of a Sun and Ski Rep, Customer Care & Culture Awareness, Sales Techniques.