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Customer Service Excellence

This course is aimed at candidates who would like to improve their ability to deliver excellent customer service to every customer. It is suitable for staff interacting at any level with customers, either directly or on the telephone.

What are the Benefits of undertaking this highly interactive training course?

  1. Increase customer service and support standards
  2. Improve customer satisfaction
  3. Increase customer sales

Course Units:

  • Unit 1 - Customer Service Introduction
  • Unit 2 - Mission Statements and Customer Service Charters
  • Unit 3- The Eight Principles of Customer Service
  • Unit 4 - Delivering Excellent Customer Service
  • Unit 5 - Service Recovery
  • Unit 6 - Communication Skills
  • Unit 7 - Team Work

Duration:

60 hours approximately

Fees:

Available on request

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