This course is aimed at candidates who would like to improve their ability to deliver excellent customer service to every customer. It is suitable for staff interacting at any level with customers, either directly or on the telephone.
What are the Benefits of undertaking this highly interactive training course?
- Increase customer service and support standards
- Improve customer satisfaction
- Increase customer sales
- Unit 1 - Customer Service Introduction
- Unit 2 - Mission Statements and Customer Service Charters
- Unit 2- The Eight Principles of Customer Service
- Unit 3 - Delivering Excellent Customer Service
- Unit 4 - Communication Skills
- Unit 5 - Team Work
- Unit 6 - Service Recovery
- Unit 7 - Legislation
100 hours approximately