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Customer Service Excellence

This course is aimed at candidates who would like to improve their ability to deliver excellent customer service to every customer. It is suitable for staff interacting at any level with customers, either directly or on the telephone.

What are the Benefits of undertaking this highly interactive training course?

  1. Increase customer service and support standards
  2. Improve customer satisfaction
  3. Increase customer sales

Course Units:

  • Unit 1 - Customer Service Introduction
  • Unit 2 - Mission Statements and Customer Service Charters
  • Unit 3- The Eight Principles of Customer Service
  • Unit 4 - Delivering Excellent Customer Service
  • Unit 5 - Service Recovery
  • Unit 6 - Communication Skills
  • Unit 7 - Team Work


60 hours approximately


Available on request

Hotel Receptionist Diploma – Hotelier Hub

Enrol on our “Hotel Receptionist Diploma Course" and you could be working in the Hotel Industry sooner than you think!

"Hotelier Hub" allows you turn your home computer into a Hotel Property Management System so that you can experience what it is really like to work as a Hotel Receptionist. It is based on the common functions of live Hotel Property Management Systems used by Hotels throughout the world.

Simulated Role Play

Practice making reservations for fictitious guests, along with checking them in, posting charges to their bill, editing or cancelling their reservation, checking them out and so much more.

This system was designed in co-operation with leading Hotels.

Diploma in International Travel Industry Studies – QQI & CPD Certified - International Academy of Travel

Diploma in International Travel Industry Studies – QQI & CPD Certified

Do you fancy working in the Aviation/Travel Industry in one of the following roles?

Cabin Crew, Airport Passenger Services, Holiday Rep and Travel Agency Practice.

If you have answered "Yes", then this airport based practical training course is for you.

This two weeks practical certified training programme takes place in the terminal building of our modern Airport based Training Centre, therefore, like our students above, you will feel like you are working in the Industry. Upon successful completion of this programme, you will be eligible to apply for cabin crew, airport passenger services, overseas holiday rep, travel agent and airline reservation sales positions worldwide.

Practical Training

Using the following equipment, you will experience first hand what it is really like to work in the industry using airport facilities and equipment:

  • Cabin Mock-Up (Cabin Crew)
  • Airport check-In Desks and Boarding Gates (Airport Passenger Services)
  • Computerised Check-In and Gate Handling System (Airport Passenger Services)
  • Amadeus Global Distribution System (Airline Reservations, Airport Passenger Services, Airport Ticket Desk, Travel Agent)
  • Viewdata and Farebank (Travel Agent)


QQI and CPD Certified.

  1. Diploma in International Travel Industry Studies - CPD and industry supported
  2. QQI Cabin Crew Operations – Ref 5N5410- attracts 15 FET Credits
  3. QQI Airport Passenger Services Ref 6N4972 attracts 15 FET Credits (Optional Extra)

The course is aligned on the National Framework of Qualifications (NFQ), which is a framework through which all learning achievements may be measured and related to each other in a coherent way. As all NFQ qualifications are quality assured, learners can be confident that they will be recognised at home and abroad.

Certified and Experienced Trainers

Our highly experienced and certified Trainers have worked in the Industry at senior level for many years. Together they share a wealth of 130+ years of aviation/travel industry experience and are committed to helping our students reach their full potential. Your success is their number one goal!

Course Fees:

European Students: €1175.00 includes Training Manuals, Examination Fees and Certification Fees.

Non-European Students: Price available on Request


12 Days

Training & Development Train The Trainer – CPD & QQI – International Academy of Travel

Training & Development Train The Trainer – CPD & QQI – 30 FET Credits

Training & Development Train The Trainer Course

(QQI Level 6 Award – Attracts 30 Credits)

If you fancy working as a Qualified Trainer, training people in your area of expertise, then this course is a must for you!

Learn to deliver training that is memorable, lively, interactive and effective, helping you become a trainer that makes a difference.

This media-rich, interactive training programme is written, designed and delivered by trainers who are passionate about what they do and are committed to helping you become an outstanding trainer. This highly sought after QQI qualification will help you advance your career and make you stand out from the crowd!

QQI Level 6 Qualification - Worth 30 Credits

This overall Special Purpose Award (6S3372) is made up of the following Component Certificates and will help you become an Outstanding Trainer that uses the Accelerated Learning Approach:

The programme is aimed at candidates who are:

  • Planning a career in Training and Development
  • Newly appointed trainers
  • On the job trainers
  • Trainers who need to up-skill and gain a formal national qualification
  • Team leaders
  • Staff involved in administration, delivery, design and assessment.

Previous students include:

Hairdressers, beauticians, health care assistants, nurses, painters, decorators, builders, gardeners, mechanics, fitness instructors, driving instructors, forklift drivers, accountants, yoga teachers, security staff, engineers, cabin crew, airport staff , travel agents, firefighters, hotel staff , coaches, instructors, teachers, trainers etc.


200 Hours Approx (Online + 1 day Practical Workshop/Assessment). Our online platform includes interactive, media-rich training including interactive quizzes.


€349.00 + €100.00 Administration Fees (Reduced by 50% until 07 August 17).

You will learn how to deliver stimulating training sessions and keep the learner motivated.

Ready to Book Package Holiday Booking System

Increase your customer service and selling skills - with this interactive system.

“Ready to Book” is a simulated system that resembles the Viewdata booking system. Viewdata remains the travel trade’s favourite system to book traditional package holidays and charter flights.

Students who use "Ready to Book” will feel like they are working on a live system as it enables students to book package holidays for a range of clients i.e. singles, groups and families to popular holiday destinations in a free format manner (there are no restrictions with this system, it operates like a live system).

It works in conjunction with a selection of Tour Operators brochures to allow the student experience what it is really like to work as a Travel Agent and to further increase their knowledge of Tour Operators products. Their knowledge of popular holiday destinations i.e. Majorca, Lanzarote, Gran Canaria, Algarve, Costa del Sol etc., will greatly increase as will their knowledge of the properties that different Tour Operators include in their package holidays.

Simulated Role Play

Practice booking a selection of holidays for your family and friends, letting them choose their destination. Yes...................this system is like a live system ensuring that your role plays mirror the duties of a Travel Agent.

Distance Learning Students:

€300.00 includes use of the system for 6 months and Industry supported Certificate.


Low cost Site Licences for colleges

This industry supported qualification is available to colleges/training centres who offer the following qualifications:

  • Travel and Tourism
  • Customer Service
  • Sales

"Ready to Book" is designed to develop the student's customer service and selling skills, which in turn will improve their employments opportunties.

If your college is keen to offer training that is practical and totally job focussed contact us for more information on low cost site licences.

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