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Customer Service Excellence

This course is aimed at candidates who would like to improve their ability to deliver excellent customer service to every customer. It is suitable for staff interacting at any level with customers, either directly or on the telephone.

What are the Benefits of undertaking this highly interactive training course?

  1. Increase customer service and support standards
  2. Improve customer satisfaction
  3. Increase customer sales

Course Units:

  • Unit 1 - Customer Service Introduction
  • Unit 2 - Mission Statements and Customer Service Charters
  • Unit 2- The Eight Principles of Customer Service
  • Unit 3 - Delivering Excellent Customer Service
  • Unit 4 - Communication Skills
  • Unit 5 - Team Work
  • Unit 6 - Service Recovery
  • Unit 7 - Legislation


100 hours approximately



Interview with Confidence - International Academy of Travel

Interview with Confidence

Learn how to excel at any Job Interview and land your Dream Job!

Emmy award Winning Producer and Career and Life Coach

Learners who complete this course will be able to:

  • Identify the pitfalls to avoid before and during the interview
  • Research and analyse prospective employers and the jobs that they offer
  • Conduct a self assessment
  • Identify the skills and qualities that make you outstanding
  • Identify and handle different types of interviews
  • Compile and complete a job Application Form, Cover Letter and Curriculum Vitae with confidence
  • Demonstrate excellent communication skills
  • Prepare for a telephone, individual, group and behavioral type interviews.
  • Utilise and understand effective questioning techniques
  • Structure behavior type answers using the STAR Model
  • Present winning answers to interview questions
  • Present yourself at an interview fully prepared and confident
  • Maximise your chances of success

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