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Customer Service Excellence

This course is aimed at candidates who would like to improve their ability to deliver Exceptional Customer Service to every Customer. It is suitable for staff interacting at any level with Customers, either directly or on the telephone.

What are the Benefits of undertaking this highly interactive training course?

  1. Increase Employee Morale And Performance
  2. Improve Customer Service and Support Standards
  3. Increase Customer Sales & Satisfaction

Course Units:

Unit 1 - Building A Strong Service Culture

Unit 2 - The Eight Principles of Customer Service

Unit 3 - Delivering Exceptional Customer Service

Unit 4 - Service Recovery

Unit 5 - Communication Skills

Duration:

50 hours approximately

Fees:

Available on request

Hotel Receptionist Diploma – Hotelier Hub

Enrol on our “Hotel Receptionist Diploma Course" and you could be working in the Hotel Industry sooner than you think!

"Hotelier Hub" allows you turn your home computer into a Hotel Property Management System so that you can experience what it is really like to work as a Hotel Receptionist. It is based on the common functions of live Hotel Property Management Systems used by Hotels throughout the world.

Simulated Role Play

Practice making reservations for fictitious guests, along with checking them in, posting charges to their bill, editing or cancelling their reservation, checking them out and so much more.

This system was designed in co-operation with leading Hotels.

Training & Development Train The Trainer – CPD & QQI – International Academy of Travel

Training & Development Train The Trainer – CPD & QQI – 30 FET Credits

Training & Development Train The Trainer Course

(QQI Level 6 Award – Attracts 30 Credits)

If you fancy working as a Qualified Trainer, training people in your area of expertise, then this course is a must for you!

Learn to deliver training that is memorable, lively, interactive and effective, helping you become a trainer that makes a difference.

This media-rich, interactive training programme is written, designed and delivered by trainers who are passionate about what they do and are committed to helping you become an outstanding trainer. This highly sought after QQI qualification will help you advance your career and make you stand out from the crowd!

QQI Level 6 Qualification - Worth 30 Credits

This overall Special Purpose Award (6S3372) is made up of the following Component Certificates and will help you become an Outstanding Trainer that uses the Accelerated Learning Approach:

The programme is aimed at candidates who are:

  • Planning a career in Training and Development
  • Newly appointed trainers
  • On the job trainers
  • Trainers who need to up-skill and gain a formal national qualification
  • Team leaders
  • Staff involved in administration, delivery, design and assessment.

Previous students include:

Hairdressers, beauticians, health care assistants, nurses, painters, decorators, builders, gardeners, mechanics, fitness instructors, driving instructors, forklift drivers, accountants, yoga teachers, security staff, engineers, cabin crew, airport staff , travel agents, firefighters, hotel staff , coaches, instructors, teachers, trainers etc.

Duration:

200 Hours Approx (Online + 1 day Practical Workshop/Assessment). Our online platform includes interactive, media-rich training including interactive quizzes.

Fees:

€349.00 + €100.00 Administration Fees (Reduced by 50% until 07 August 17).

You will learn how to deliver stimulating training sessions and keep the learner motivated.

Galileo Global Distribution System (GDS) CRS - International Academy of Travel

Amadeus Global Distribution System (GDS) CRS

Fancy working in a Travel Agency or an Airline Reservation Department?

Enrol on this Amadeus Global Distribution System training programme and you could be working in the Travel Industry sooner than you think!

This Industry endorsed qualification will help you upgrade your CV and increase your chances of gaining employment.

Once you feel confident using this Global Distribution System you will be very confident using a live GDS.

The system includes a a Lesson Mode and an Emulator Mode:

Lesson Mode (student friendly)

This Lesson Mode will teach you everything you will need to know on building Booking Files for your customers.

Emulator (intended for Role Playing)

The GDS Emulator is a subsystem that simulates a real GDS. It is programmed to accept GDS queries and generate GDS screen displays. As you work through the lessons, exercises, quizzes and drills, every GDS query that you submit is handled by an emulator in order to generate a realistic screen display. Every screen display appears exactly as it would on a real GDS.

With the click of a button, you can:

  • Interact with the Emulator directly.
  • Freely submit GDS queries and retrieve information
  • Check flight schedules, retrieve fares, book flights, book cars and also book hotels.
  • Look up city, airport, airline and country codes.
  • Build complete reservations and print simulated airline tickets.

Online Training:

50 hours

Subjects Covered:

AIS, access type indicators, additional hotel entries, addresses, basic flight availability, booking a car at a passenger's destination, booking a hotel at a passenger's destination, building a complete PNR and ending transaction, cancelling seating elements, car terms, changing and deleting PNR data, changing segment status, displaying the sub-fields of a PNR, encoding and decoding cities, airports and airlines, entering fare elements, fare displays, fare notes, flight sell, follow-up availability entries, frequent-flyer element, general remarks, HELP system, hotel segment modification, introduction to classes of service and basic restrictions, introduction to the PNR, itinerary pricing, miscellaneous Amadeus functions, name element, OSI elements, PNR management, PNR queues, practice building complete PNR's, rebooking itinerary segments, received-from element, retrieving a PNR from a similar name list, retrieving a PNR from the Amadeus database, return availability, SSR elements, seat maps, seat requests and wishes, signing in and out, specific seat request and seat wish, telephone element, ticketing, ticketing element, timetables, waitlist assurance, working through a PNR queue.

Structure:

24 lessons & 4 quizzes

Average Completion Time:

50 hours

Price:

€395.00

Includes software, examination fees and Industry endorsed Certificate will be issued to all successful graduates. This qualification is recognised globally.

This course can be studied from anywhere in the world and will allow you turn your home computer into a simulated airline booking system. It gives you the opportunity to gain invaluable practical experience in booking flights, car rental and hotel accommodation.

Combo GDS

Combo GDS Includes Galileo and Amadeus (special promotion price- €495.00 for both courses, saving you €295.00).

Galileo Global Distribution System (GDS) CRS - International Academy of Travel

Galileo Global Distribution System (GDS) CRS

Fancy working in a Travel Agency or an Airline Reservation Department?

Enrol on Galileo Global Distribution System training programme, and you could be working in the Travel Industry sooner than you think!

This Industry endorsed qualification will help you upgrade your CV and increase your chances of gaining employment.

Once you feel confident using this Global Distribution System you will be very confident using a live GDS.

The system includes a a Lesson Mode and an Emulator Mode:

Lesson Mode (student friendly)

This Lesson Mode will teach you everything you will need to know on building Booking Files for your customers.

Emulator (intended for Role Playing)

The GDS Emulator is a subsystem that simulates a real GDS. It is programmed to accept GDS queries and generate GDS screen displays. As you work through the lessons, exercises, quizzes and drills, every GDS query that you submit is handled by an emulator in order to generate a realistic screen display. Every screen display appears exactly as it would on a real GDS.

With the click of a button, you can:

  • Interact with the Emulator directly.
  • Freely submit GDS queries and retrieve information
  • Check flight schedules, retrieve fares, book flights, book cars and also book hotels.
  • Look up city, airport, airline and country codes.
  • Build complete reservations and print simulated airline tickets.

Online Training:

60 Hours

Subjects Covered:

Galileo HELP, Best Buy, PNR data change and delete, PNR mandatory fields, PNR optional fields, building a complete PNR, car booking (CarMaster), changing segment status, classes of service, encode/decode cities, airports and airlines, fare quote, fares, flight availability, flight service information, hotel booking (RoomMaster), introduction to reducing/dividing PNRs, itinerary pricing, queues, rules, seat assignments, seat maps, sign-off, sign-on, storing a fare, tariff displays, ticketing.

Structure:

21 lessons, 4 quizzes and a Galileo Training Manual.

Average Completion Time:

60 hours.

Price:

€395.00

Includes software, training manual, examination fees and Industry endorsed Certificate (issued to all successful graduates). This qualification is recognised globally.

This course can be studied from anywhere in the world and will allow you turn your home computer into a simulated airline booking system. It gives you the opportunity to gain invaluable practical experience in booking flights, car rental and hotel accommodation.

Combo GDS

Combo GDS Includes Galileo and Amadeus (special promotion price- €495.00 for both courses, saving you €295.00).

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