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Customer Service Excellence

This course is aimed at candidates who would like to improve their ability to deliver excellent customer service to every customer. It is suitable for staff interacting at any level with customers, either directly or on the telephone.

What are the Benefits of undertaking this highly interactive training course?

  1. Increase customer service and support standards
  2. Improve customer satisfaction
  3. Increase customer sales

Course Units:

  • Unit 1 - Customer Service Introduction
  • Unit 2 - Mission Statements and Customer Service Charters
  • Unit 3- The Eight Principles of Customer Service
  • Unit 4 - Delivering Excellent Customer Service
  • Unit 5 - Service Recovery
  • Unit 6 - Communication Skills
  • Unit 7 - Team Work


60 hours approximately


Available on request

Hotel Receptionist Diploma – Hotelier Hub

Enrol on our “Hotel Receptionist Diploma Course" and you could be working in the Hotel Industry sooner than you think!

"Hotelier Hub" allows you turn your home computer into a Hotel Property Management System so that you can experience what it is really like to work as a Hotel Receptionist. It is based on the common functions of live Hotel Property Management Systems used by Hotels throughout the world.

Simulated Role Play

Practice making reservations for fictitious guests, along with checking them in, posting charges to their bill, editing or cancelling their reservation, checking them out and so much more.

This system was designed in co-operation with leading Hotels.

Training & Development Train The Trainer – CPD & QQI – International Academy of Travel

Training & Development Train The Trainer – CPD & QQI – 30 FET Credits

Training & Development Train The Trainer Course

(QQI Level 6 Award – Attracts 30 Credits)

If you fancy working as a Qualified Trainer, training people in your area of expertise, then this course is a must for you!

Learn to deliver training that is memorable, lively, interactive and effective, helping you become a trainer that makes a difference.

This media-rich, interactive training programme is written, designed and delivered by trainers who are passionate about what they do and are committed to helping you become an outstanding trainer. This highly sought after QQI qualification will help you advance your career and make you stand out from the crowd!

QQI Level 6 Qualification - Worth 30 Credits

This overall Special Purpose Award (6S3372) is made up of the following Component Certificates and will help you become an Outstanding Trainer that uses the Accelerated Learning Approach:

The programme is aimed at candidates who are:

  • Planning a career in Training and Development
  • Newly appointed trainers
  • On the job trainers
  • Trainers who need to up-skill and gain a formal national qualification
  • Team leaders
  • Staff involved in administration, delivery, design and assessment.

Previous students include:

Hairdressers, beauticians, health care assistants, nurses, painters, decorators, builders, gardeners, mechanics, fitness instructors, driving instructors, forklift drivers, accountants, yoga teachers, security staff, engineers, cabin crew, airport staff , travel agents, firefighters, hotel staff , coaches, instructors, teachers, trainers etc.


200 Hours Approx (Online + 1 day Practical Workshop/Assessment). Our online platform includes interactive, media-rich training including interactive quizzes.


€349.00 + €100.00 Administration Fees (Reduced by 50% until 07 August 17).

You will learn how to deliver stimulating training sessions and keep the learner motivated.

Ready to Book Package Holiday Booking System

Increase your customer service and selling skills - with this interactive system.

“Ready to Book” is a simulated system that resembles the Viewdata booking system. Viewdata remains the travel trade’s favourite system to book traditional package holidays and charter flights.

Students who use "Ready to Book” will feel like they are working on a live system as it enables students to book package holidays for a range of clients i.e. singles, groups and families to popular holiday destinations in a free format manner (there are no restrictions with this system, it operates like a live system).

It works in conjunction with a selection of Tour Operators brochures to allow the student experience what it is really like to work as a Travel Agent and to further increase their knowledge of Tour Operators products. Their knowledge of popular holiday destinations i.e. Majorca, Lanzarote, Gran Canaria, Algarve, Costa del Sol etc., will greatly increase as will their knowledge of the properties that different Tour Operators include in their package holidays.

Simulated Role Play

Practice booking a selection of holidays for your family and friends, letting them choose their destination. Yes...................this system is like a live system ensuring that your role plays mirror the duties of a Travel Agent.

Distance Learning Students:

€300.00 includes use of the system for 6 months and Industry supported Certificate.


Low cost Site Licences for colleges

This industry supported qualification is available to colleges/training centres who offer the following qualifications:

  • Travel and Tourism
  • Customer Service
  • Sales

"Ready to Book" is designed to develop the student's customer service and selling skills, which in turn will improve their employments opportunties.

If your college is keen to offer training that is practical and totally job focussed contact us for more information on low cost site licences.

Galileo Global Distribution System (GDS) CRS - International Academy of Travel

Amadeus Global Distribution System (GDS) CRS

Fancy working in a Travel Agency or an Airline Reservation Department?

Enrol on this Amadeus Global Distribution System training programme and you could be working in the Travel Industry sooner than you think!

This Industry endorsed qualification will help you upgrade your CV and increase your chances of gaining employment.

Once you feel confident using this Global Distribution System you will be very confident using a live GDS.

The system includes a a Lesson Mode and an Emulator Mode:

Lesson Mode (student friendly)

This Lesson Mode will teach you everything you will need to know on building Booking Files for your customers.

Emulator (intended for Role Playing)

The GDS Emulator is a subsystem that simulates a real GDS. It is programmed to accept GDS queries and generate GDS screen displays. As you work through the lessons, exercises, quizzes and drills, every GDS query that you submit is handled by an emulator in order to generate a realistic screen display. Every screen display appears exactly as it would on a real GDS.

With the click of a button, you can:

  • Interact with the Emulator directly.
  • Freely submit GDS queries and retrieve information
  • Check flight schedules, retrieve fares, book flights, book cars and also book hotels.
  • Look up city, airport, airline and country codes.
  • Build complete reservations and print simulated airline tickets.

Online Training:

50 hours

Subjects Covered:

AIS, access type indicators, additional hotel entries, addresses, basic flight availability, booking a car at a passenger's destination, booking a hotel at a passenger's destination, building a complete PNR and ending transaction, cancelling seating elements, car terms, changing and deleting PNR data, changing segment status, displaying the sub-fields of a PNR, encoding and decoding cities, airports and airlines, entering fare elements, fare displays, fare notes, flight sell, follow-up availability entries, frequent-flyer element, general remarks, HELP system, hotel segment modification, introduction to classes of service and basic restrictions, introduction to the PNR, itinerary pricing, miscellaneous Amadeus functions, name element, OSI elements, PNR management, PNR queues, practice building complete PNR's, rebooking itinerary segments, received-from element, retrieving a PNR from a similar name list, retrieving a PNR from the Amadeus database, return availability, SSR elements, seat maps, seat requests and wishes, signing in and out, specific seat request and seat wish, telephone element, ticketing, ticketing element, timetables, waitlist assurance, working through a PNR queue.


24 lessons & 4 quizzes

Average Completion Time:

50 hours



Includes software, examination fees and Industry endorsed Certificate will be issued to all successful graduates. This qualification is recognised globally.

This course can be studied from anywhere in the world and will allow you turn your home computer into a simulated airline booking system. It gives you the opportunity to gain invaluable practical experience in booking flights, car rental and hotel accommodation.

Combo GDS

Combo GDS Includes Galileo and Amadeus (special promotion price- €495.00 for both courses, saving you €295.00).

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