info@iaot.net +353 (0) 51 843365

Sales Presentation (QQI)

Present With Confidence &
Sales Presentation – Online

(Sales Presenatation Leads To A QQI Level 6 Award Now Made By QQI And Attract 15 Credits Under The New Common Award System)

QQI Award

Learn How To Present With Confidence & Engage The Audience.

This blended learning training programme is written and designed by experienced presenters who are passionate about what they do and are committed to providing recognised qualifications that will help you advance your career and make you stand out from the crowd!

Delivery Mode:

Available though Blended learning (Practical Workshop & Online Training Course).

Who Is This Course For:

Trainers, Sales Managers/Executives, anybody involved in giving a presentation to clients or colleagues?

Programme Details

Part 1 - Leading to a QQI Level 6 Award

Sales Presentation which leads to a QQI Award now made by QQI (Ref 6N3567) – (Once you register for the QQI award you must complete the course no later than 10 weeks after that period.

Duration:

10 Weeks

Fees:

There is a €40.00 fee payable at time of registration for Certification and Moderation.

Part 2 - TFS Present with Confidence Professional & Sales Presentation Certificate

Duration:

6 Months

Fees:

€495.00

National Award

This course leads to a National Award in Level 6 in Sales Presentation (ref 6N3567) from QQI. IAOT/TFS is a Registered Provider with QQI to offer programmes leading to QQI awards in the National Framework of Qualifications in Ireland (QQI).

The purpose of this award is to equip the learners with the knowledge; skill and competence to create and deliver high impact presentations that support and advance the sales process.

By the end of this course you will be able to:

Identify the fundamental parameters of a good presentation
Design and deliver high-impact presentations
Formulate presentations based on a clear structure to include the presentation process, introduction, content and conclusion
Manage the nerves
Engage your audience and get their fullest attention
Deliver your presentation with confidence and leave a positive and memorable experience for the audience
Manage questions and difficult situations
Balance the presentation with the needs of the audience
Control your environment to have the highest impact

Duration:

This course will take approximately 150 hours to complete and is broken down as follows:

  1. TFS Present with Confidence & Sales Presentation 6 months.
  2. Sales Presentation which leads to a QQI Award now made by QQI (Ref 6N3567) – (Once you register for the QQI award you must complete the course no later than 10 weeks after that period – there is a €40.00 fee payable at time of registration for certification and moderation).

Fees:

€495.00

Formative Assessment:

This course is assessed through completion of exercises, quizzes, written assignments and practical demonstrations.

Summative Assessment

The Final Assessment includes:

  • Submitting 2 Written Assignments (minimum 500 words each).
  • You must also attend a one day Practical Assessment day at an IAOT/TFS Assessment Centre. This will include Presenting a 15 minute Sales Presentations to a group of clients.As part of our Quality Assurance, Final Assessments will be marked by an Internal Assessor, and then checked by an Internal Verifier and an Independent QQI External Authenticator.

We recognise the unique learning styles of each of our clients and we take this into consideration in planning the content, pacing and manner of delivery of our courses.

We designed the Course in such a way that learners progress at a certain speed, along with the expectation that the learners will have ample time to reflect and put the theoretical content into practice. As such, we can only release succeeding units no sooner than 7 days from the learner’s receipt of a unit.

The grading scheme that is used for the QQI module is as follows:

Pass 50% -64%
Merit 65% – 79%
Distinction 80%- 100%

Candidates must have an Irish PPS number or a UK National Insurance number to receive a QQI Certificate.

IAOT Equality and Diversity

In order to provide equal employment, learning and advancement opportunities to all individuals, employment decisions at the Training for Success/IAOT will be based on merit, qualifications, and abilities in compliance with all statutory and legal obligations and guidelines.

The Training for Success/IAOT do not discriminate in employment opportunities or operational practices on the basis of gender, marital status, family status, sexual orientation, disability, age, religious or political beliefs, race or membership of the travelling community, or any other characteristic protected by law.

This policy governs all aspects of the delivering of training, employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Any employees or learners with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of the M.D. In turn it is also the policy of Training for Success/IAOT to deliver all its programmes and services to learners in accordance with good practices and in compliance with equality legislation and regulations.

Employees and learners can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment/course participation.

All parties involved have particular responsibility in the implementation of this policy i.e. Centre Director, Tutors and Learners.

Protection for Learners

IAOT is not subjected to section 43 of the qualifications act 1999, as the programme Sales Presentation 6N3567 is not delivered over a 3 month or more duration.

terms-and-conditions

Call-us-to-discuss

Principle and Practice of Selling (QQI)

(Which Leads To A QQI Level 5 Award Now Made By QQI And Attracts 15 Credits)

QQI Award

Excellent sales skills are of vital importance in to-days competitive world. We specialise in training sales people to be successful, confident and highly motivated. Our courses are practical, results oriented and fun.

On completion of this workshop you will have acquired a wide range of best practice sales skills and techniques to sell to customers over the telephone and face to face.

What are the Benefits of undertaking this training?

  1. Gain a national QQI Level 5 Principle and Practice of Selling Award ref (5N2062)
  2. Increase your emotional intelligence
  3. Increase customer sales
  4. Improve customer satisfaction

Course Content:

Unit 1: Introduction

  • Basic Philosophy of Selling

Unit 2: The Consumer’s Mind

  • Personality of Sellers and Consumers
  • Consumer Decision-Making
  • Six Psychological Stages in the Selling Process

Unit 3: Planning to Sell

  • Planning and Preparation in Selling
  • Legal Responsibilities of the Seller
  • Pre-Planned Questions to Encourage Purchase

Unit 4: During a Sale

  • Establishing Rapport and Trust with Consumers
  • Questioning Techniques
  • Handling Problems During a Sale

Unit 5: Closing a Sale

  • Techniques in Closing a Sale

Unit 6: Strategic Selling

  • Comparative Analysis on other products
  • Devise strategies to respond to competition

Unit 7: Building Consumer Loyalty

  • Identify Post-Sales Activities
  • Establishing Long-term Relationships

Fees:

Available on request – Group discounts also available

The grading scale is:

Pass 50% -64%
Merit 65% - 79%
Distinction 80%- 100%

Candidates must have an Irish PPS number or a UK National Insurance number to receive a QQI Certificate.

IAOT Equality and Diversity

In order to provide equal employment, learning and advancement opportunities to all individuals, employment decisions at the Training for Success/IAOT will be based on merit, qualifications, and abilities in compliance with all statutory and legal obligations and guidelines.

The Training for Success/IAOT do not discriminate in employment opportunities or operational practices on the basis of gender, marital status, family status, sexual orientation, disability, age, religious or political beliefs, race or membership of the travelling community, or any other characteristic protected by law.

This policy governs all aspects of the delivering of training, employment, including selection, job assignment, compensation,discipline, termination, and access to benefits and training.

Any employees or learners with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of the M.D. In turn it is also the policy of Training for Success/IAOT to deliver all its programmes and services to learners in accordance with good practices and in compliance with equality legislation and regulations.

Employees and learners can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment/course participation.

All parties involved have particular responsibility in the implementation of this policy i.e. Centre Director, Tutors and Learners.

Protection for Learners

IAOT is not subjected to section 43 of the qualifications act 1999, as the programme Principle and Practice of Selling Award ref (5N2062) is not delivered over a 3 month or more duration.

Terms-Conditions

Call-us-to-discuss-

Customer Service Excellence (QQI)

Which Leads To A QQI Level 5 Award Now Made By QQI And Attracts 15 Credits)

QQI Award

This course is aimed at candidates who would like to improve their ability to deliver excellent customer service to every customer. It is suitable for staff interacting at any level with customers, either directly or on the telephone.

What are the Benefits of undertaking this training?

  1. Gain a national QQI Level 5 Customer Service Award ref (5N0972)
  2. Increase your emotional intelligence
  3. Increase customer service and support standards
  4. Improve customer satisfaction
  5. Increase customer sales

This highly interactive training programme includes:

  • Customer Service Principles
  • Customer Service Excellence
  • Emotional Intelligence
  • Communication Skills

Course Content:

Unit 1 - Introduction

  • Principles of Customer Service
  • Enhancing Organisational Success with Customer Service

Unit 2 - Excellent Customer Service

  • Key Features of Excellent Customer Service
  • Making a Great Impression
  • Different Kinds of Customers
  • Meeting Customer Needs
  • Catering for Diversity and Disability
  • Understanding Customer Perceptions

Unit 3 - Customer Protection

  • Legislation on Customer Service
  • Regulatory Bodies
  • Customer Protection, Representation and Redress

Unit 4 - Influencing the Customer

  • Customer Perceptions
  • Elements affecting Customer Service
  • Conduct of Customer Service Personnel

Unit 5 - Communication Skills in Customer Service

  • Appropriate communication technologies
  • Oral and Written Skills
  • Correspondence in Customer Service

Unit 6 - Handling Customers

  • Responding to Customer Complaints
  • Handling Challenging Situations and Customer Behaviours
  • Customer Service strategies in handling special customers

Unit 7 - Teamwork

  • Teamwork
  • Building Customer Loyalty

Unit 8 - Strategic Planning

  • Market Research
  • Market Segmentation
  • Strategy Formulation
  • Building customer loyalty

Unit 9 - Measuring and Evaluating Customer Service

  • Explain Customer Service Rating System
  • Measuring Customer Service
  • Evaluating Staff Performance

Fees:

Available on request – Group discounts also available

The grading scale is:

Pass 50% -64%
Merit 65% - 79%
Distinction 80%- 100%

Candidates must have an Irish PPS number or a UK National Insurance number to receive a QQI Certificate.

IAOT Equality and Diversity

In order to provide equal employment, learning and advancement opportunities to all individuals, employment decisions at the Training for Success/IAOT will be based on merit, qualifications, and abilities in compliance with all statutory and legal obligations and guidelines.

The Training for Success/IAOT do not discriminate in employment opportunities or operational practices on the basis of gender, marital status, family status, sexual orientation, disability, age, religious or political beliefs, race or membership of the travelling community, or any other characteristic protected by law.

This policy governs all aspects of the delivering of training, employment, including selection, job assignment, compensation,discipline, termination, and access to benefits and training.

Any employees or learners with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of the M.D. In turn it is also the policy of Training for Success/IAOT to deliver all its programmes and services to learners in accordance with good practices and in compliance with equality legislation and regulations.

Employees and learners can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment/course participation.

All parties involved have particular responsibility in the implementation of this policy i.e. Centre Director, Tutors and Learners.

Protection for Learners

IAOT is not subjected to section 43 of the qualifications act 1999, as the programme Customer Service (5N0972) is not delivered over a 3 month or more duration.

Transfer and Progression

Students can use this Customer Service Level 5 Component Certificate (5N0972) as credit towards anyone of the following QQI Major Awards: Business Studies (5M2102), Office Administration (5M199), Tourism with Business (5M0511), Retail Practice (5M2105), Nursing (5M4349), Early Childhood Care and Education (5M2009), Marketing (5M2069), Contact Centre Operations (5M2071), Bar Operations (5M2079), Restaurant Operations (5M20890), Hairdressing (5M3351) and Beauty Therapy (5M3471).

terms-and-conditions

Call-us-to-discuss-

Emotional Intelligence

What is Emotional Intelligence?

Emotional intelligence (EI) helps you increase the quality of your interactions with others and also to increase your own productivity by managing yourself better. It is now widely accepted that emotional intelligence is as critical, if not more important, than logical intelligence in determining an individual’s success. Emotional intelligence covers a wide spectrum of skills, traits, mentalities and code of life.

This course attempts to capture the essence of these skills. The course contains many exercises designed to show you specific details of the most critical skills and allows you to practice and master them during the course

Emotional Intelligence Versus IQ

According to a recent survey, 61 percent of employers surveyed said they are more likely to promote workers with high Emotional Intelligence instead of candidates with a high IQ.

Increase your Emotional Intelligence

The best way to learn Emotional Intelligence is through group interactions and in a controlled environment such as a training course. This course is designed to cover critical competencies within EI and train you to become much more skilled in EI. Questionnaires, individual exercises, group practicals and home exercises are provided to make sure the that you get an all around training and can immediately benefit from the skills.

You, your staff and your team mates can hugely benefit from the information, methods and skills provided in this course. The EI course can pay huge dividends later on especially in situations where your team is under stress due to deadlines, demanding clients or intense and unproductive meetings. Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations.

Learning Outcomes:

By the end of this course you will be able will be able to:

  • Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
  • Recognise and understand your moods and emotions and their effect on others
  • Manage and regulate your emotions to make sure they don’t disrupt your behaviour
  • Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity
  • Establish rapport with others and improve the effectiveness of your communication
  • Demonstrate empathy when dealing with others’ feelings and respond accordingly to get maximum results in your interactions with them.

This practical one day course includes the following:

Introduction to Emotional Intelligence (EI)

  • What is EI?
  • What constitutes the EI framework?
  • Mea­sur­ably improves cus­tomer satisfaction
  • What are EI competencies?

Self-Awareness

  • What is emotion?
  • Why are we emotional?
  • How does “Emotional Hijacking” take place?
  • How does the brain process emotions?
  • How does the brain perceive the world?

Self-Management

  • How to take advantage of the power of optimism
  • How to manage your anger effectively?
  • How to control your worry?

Self-Motivation

  • How to motivate yourself?
  • How to avoid apathy?
  • How to be creative?
  • How to have empathic communication with others?
  • What is the physiology of empathic communication?

Social Awareness

  • How to have effective group interactions?
  • How to listen positively?
  • What are the “Negative Listening Types”?
  • How to raise your social awareness through listening?

Relationship Management

  • What are the “Six Human Needs”?
  • How to recognise others’ needs and desires?
  • How to categorise people based on their needs to make useful conclusions on follow up actions?

Present with Confidence

This course focuses on the latest practices in presentation skills especially  in business and academic environments.

Learning Outcomes:

By the end of this course you will be able to:

  • Identify the fundamental parameters of a good presentation
  • Engage your audience and get their fullest attention
  • Prepare your story, understand what you want to show and record it
  • Design high-impact slides that deliver your message efficiently
  • Deliver your presentation with confidence and leave a positive and memorable experience for the audience
  • Control your environment to have the highest impact

Presentation Types

  • What are the implications of the size of the audience?
  • How to approach the design of a presentation and learn which areas you need to focus on most?
  • What types of presentations exist and what are the differences between them?
  • How different types of audiences dictate different kinds of presentations?

Approach

  • What techniques can you use to engage the audience such as laughter,  story-telling, etc.?
  • What can you do to make your presentation viral so that your audience will spread your message through word of mouth?
  • How to make an engaging story that your audience will remember?
  • How to have an impact?
  • How  to start your presentation to fully engage your audience?

Preparation

  • What steps do you need to take to prepare a presentation from a blank sheet all the way to a comprehensive presentation?
  • How to use interactive content to engage the crowd?
  • What types of content you need to produce?
  • What questions do you need to ask yourself?

Structure

  • How to use a minimal slide design to get maximum effect?
  • How to do storyboarding?
  • How to structure the slides to get maximum effect?
  • What to avoid when designing your slides?
  • Why certain popular features of common presentation software packages such as      Power Point are not useful and what can you do about them?
  • How to avoid “Death by Power Point”?
  • How to place various components such as text, images and headings on your      slides for maximum clarity and impact?

Delivery

  • How  to deliver a presentation with reduced anxiety?
  • How to have the correct body language so you come across as a ‘great’ presenter?
  • How to become a communicator rather than act only as a presenter?
  • How not to bore the crowd?
  • How to handle questions?

Environment

  • How to take advantage of the environment?
  • What not to do during presentations which may undermine you or your message?

Call-us-to-discuss-class-room-based-course-04

Training and Development – Train The Trainer

Training & Development

Train The Trainer Course

(Which Leads To A QQI Level 6 Award Now Made By QQI And Attracts 30 Credits)

If you fancy working as a Qualified Trainer, training people in your area of expertise, then this course is a must for you!
Learn to deliver training that is memorable, lively, interactive and effective, helping you become a trainer that makes a difference.

This interactive training programme is written, designed and delivered by trainers who are passionate about what they do and are committed to providing recognised qualifications that will help advance your career and make you stand out from the crowd!

QQI Level 6 Qualification - Worth 30 Credits

This overall Special Purpose Award (6S3372) is made up of the following Component Certificates and will help you become an Outstanding Trainer that uses the Accelerated Learning Approach:

1. Training Needs Identification and Design - 6N3325
2. Training Delivery and Evaluation - 6N3326

The programme is aimed at candidates who are:

 Planning a career in training and development
 Newly appointed trainers
 On the job trainers
Trainers who need to up-skill and gain a formal national qualification
 Team leaders
 Staff involved in administration, delivery, design and assessment.

Learning Outcomes:

By the end of this course you will be able will be able to:

 Identify different learning styles
 Identify the functions and processes of learning and training
 Evaluate different approaches to training
 Appreciate the importance of training on individual, social and economic level
 Work effectively with a range of learner groups
 Design, deliver and evaluate training programmes
 Develop and implement appropriate assessment methods.

Aim:

To equip you with the knowledge and skills necessary to design, deliver, assess and evaluate training programmes that result in the improvement of organisation performance. It will show you how to harness the full potential of a training group by facilitating discussion and participation.

Regardless of your subject domain, you will benefit from taking this course. Previous students have included:

Hairdressers, beauticians, health care assistants, nurses, painters, decorators, builders, gardeners, mechanics, fitness instructors, driving instructors, fork lift drivers, accountants, yoga teachers, security staff, engineers, cabin crew, airport staff , travel agents, fire-fighters, hotel staff , coaches, instructors, teachers, trainers etc,

You will learn how to deliver stimulating training sessions and keep the learner motivated.

Dates:

This blended learning course includes a 4 day practical weekend workshop. Please contact us for course dates and fees.

Location:

Waterford, Cork & Dublin.

The Grading Scale is:

Pass 50% -64%
Merit 65% – 79%
Distinction 80%- 100%

Candidates must have an Irish PPS number or a UK National Insurance number to receive a QQI Certificate.

IAOT Equality and Diversity

In order to provide equal employment, learning and advancement opportunities to all individuals, employment decisions at the Training for Success/IAOT will be based on merit, qualifications, and abilities in compliance with all statutory and legal obligations and guidelines.

The Training for Success/IAOT do not discriminate in employment opportunities or operational practices on the basis of gender, marital status, family status, sexual orientation, disability, age, religious or political beliefs, race or membership of the travelling community, or any other characteristic protected by law.

This policy governs all aspects of the delivering of training, employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Any employees or learners with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of the M.D. In turn it is also the policy of Training for Success/IAOT to deliver all its programmes and services to learners in accordance with good practices and in compliance with equality legislation and regulations.

Employees and learners can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment/course participation.

All parties involved have particular responsibility in the implementation of this policy i.e. Centre Director, Tutors and Learners.

Protection for Learners

IAOT is not subjected to section 43 of the qualifications act 1999, as this Special Purpose Award (6S3372) Train & Development Train the Trainer is not delivered over a 3 month or more duration for each component certificate (6N3325 & 6N3226).

Onsite Training:

Let us come to you (our trainers are available to travel to any destination throughout the world). Courses are tailored specifically to meet the training needs of the client.

Download-Brochure

Terms-Conditions

Call-us-to-discuss-av
Show Buttons
Hide Buttons